Refund & Cancellation

Incase of any manufacturing defect we will gladly accept your return within 7 days of the shipment date. All shipment, freight costs and other transaction expenses will be charged or deducted from the refund amount.

Guidelines for a valid return:

MODE OF REFUND

For both cancelled orders & returned products the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.

INITIATE RETURN

Returns could take 7 – 30 working days to process. Refunds will be issued to the original payment method. The shipping address will be mentioned in the invoice.

We recommend using an insured and traceable delivery method. RUMI is not responsible for any returns lost in transit or any additional charges.
There will be no reverse pick up done for returns. It is the responsibility of the customer to re-ship the product to the seller. Once you have sent the goods, kindly inform us the courier name and its receipt number, so that we can track the shipment.

All products sold on rumiearth.com are 100% genuine. We understand how much you value your purchase. We are committed to making your shopping experience a delightful one.

CANCELLATION POLICY

An easy cancellation process is available for all our customers. You can cancel your online order before the product has been shipped. Your order amount will be refunded. Any fees that are charged by service providers will be applicable

You can cancel an order in one easy step:

Email us on care@rumiearth.com or online@rumiearth.com

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